Customer Service Made Easy

Lending a virtual hand with IPARC™.

3.6 min read

Ensuring the needs of your customers are always met is essential to running a successful parking operation. Live central monitoring allows you to do just that, giving you a direct line of communication with your customers 24/7/365. Not only is it a streamlined way for your customers to get the most out of their parking experience, but it also helps to put your facility on the map. 

Now, achieving a seamless customer journey is simpler than you may think. With a combination of best-in-class management and technical integration, IPARC™ offers you and your customer immediate support and assistance. However, IPARC is more than a customer service call center. It provides full-fledged customer service using internet connectivity to live two-way stream audio and video communication.

With around-the-clock eyes, IPARC monitors and controls thousands of parking operations across Canada remotely. The two-fold solution: virtual customer service and live central monitoring and control of the technology on-site ensures parking operations perform at all times. It's a virtual face-to-face experience that can't be matched. 

Immediate Response

Immediate response is a priority; that is why IPARC is fully staffed and operational 24/7/365 with multi-lingual representatives eager to assist at all times. Our customer service representatives can respond timely in over 15 different languages, ensuring your customers are always well convened.

Two-Way Audio & Video, VPARC

VPARC™ is Canada's first two-way video and voice parking management software that allows you to personalize communication with your customers. With a virtual, face-to-face connection to customer service representatives, VPARC technology can devise a solution in real-time.

Site-Specific Protocols & Procedures

As a full-service parking and mobility firm, we recognize that not all parking facilities are the same. We respond according to your parking program's unique standard operating procedures, ensuring that the needs of your organization and its customers are consistently met.

Service & Coverage Flexibility

Service coverage and customer service protocols are flexible and unique to standard site operating procedures. Optional assistance is available from 24/7, on-demand, overnight, peak times, on-site staff break times.

On-site Staff Support

Not only can our remote communication technology alleviate the duties of on-site parking attendants, but the on-site staff can also use it as a tool to screen visitors who wish to enter the parking office. These virtual communication methods allow both customers and staff to remain and feel safe at all times.

Investing in live central monitoring will give you unparalleled access to your facility at all times, allowing you to stay in the know of issues that do arise. With a genuine belief in parking automation, Precise ParkLink looks forward to further developing hardware and software solutions like IPARC. We are committed to guiding parking operations with technology and expertise to drive results. When your customers are satisfied, your organization will reap the benefits.

Reference

Live Central Monitoring - Precise ParkLink: Parking Management Services. Precise ParkLink | Parking Management Services. (n.d.). https://www.preciseparklink.com/ps-live-central-monitoring-iparc.